You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
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Frequently asked questions
Are you moving to or out of Amsterdam? Then you need to take action for your tap water.
Find out moreView our bank account numbers. Please use a different one for each service: your tap water and water authority tax.
View our bank account numbersYou cannot change the name on the tap water account yourself. The new customer must register himself. After that you will automatically receive a final bill.
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Call us
Our customer service team is not available right now. Call us on business days between 8.00 and 17.00. Our digital assistent is happy to answer your questions 24/7.
Want to report a water problem? You can call us 24 hours a day.
Social media
Ask your question via Facebook or Twitter. We will respond within 1 business day.
Servicedesk
Korte Ouderkerkerdijk 7
1096 AC Amsterdam
- Open from 13.30 till 15.30 on business days
- For questions about tap water and water authority tax