You are about to register your change of address

You can register your change of address in a few short steps. You will continue to be a customer of Waternet. You can also register an extra home here.

At every step of the registration process we will ask you a few questions. You can always return to the previous question.

or ENTER

Previous address

What is your previous address?

Select your previous address. This is the address you are de-registering.


We could not find the address you are trying to de-register. Please contact us to register your change of address.

Contact customer service
I do not want to de-register any address. I would like to register an extra address.

When will you hand in the key(s) of this address?

This can be a date between 3 months ago up to 3 months from today.

Select a different date: between 3 months ago up to 3 months from today.
or ENTER

Is this your previous address?

Check your previous address and the date. This address will be de-registered from this date onwards.

Address

{{chosenAddress.street}} {{chosenAddress.streetNumber}} -{{chosenAddress.addition}} Edit

Postal code and city

{{chosenAddress.zipCode}} {{chosenAddress.city}}

Hand in date of key(s)

{{moveDateDutch}} Edit

or ENTER

Meter reading of previous address

We will send you a reminder by email

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Return to meter reading of your previous address

What is the meter reading of your previous address?

Enter the {{meter.numberOfDigits}} white digits displayed on the black background of your water meter

Your unique meter number is {{meter.meterNumber}}.

Based on your usage history, we can estimate your meter reading. Does your meter reading differ a lot from our estimate? Then we will let you know.

Watermeter
This meter reading is not in line with your previous water use. Are you sure that you have entered the correct water meter reading? Tip: compare the number on your water meter with the number listed above. <b>This meter reading is not in line with your previous water use.</b> Are you sure that you have entered the correct water meter reading? Tip: compare the number on your water meter with the number listed above.
Watermeter
or ENTER

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Return to the meter reading of your previous address

Is your meter reading correct?

Meter reading

{{ parseInt(meter.chosenValue, 10) || 0 }} m³ Edit

or ENTER

New address

What is your new postal code?

Enter a valid postal code.
or ENTER

What is your new house number?

Enter your new house number without any additions? You can select a suffix or another addition in a later step.

Please enter a valid house number without any additions.
or ENTER

Select your new address

Please select the address you wish to register. You can register 1 address at a time.

Sorry! We could not find your new address. Please re-enter your postal code or house number.

When will you receive the key(s)to your new address?

Select a date between 3 months ago up to 3 months from today.

Select a different date: between 3 months ago up to 3 months from today. Check in the calendar which dates you can select.
or ENTER

Is this your new address?

Check your new address and the date. This address will be registered from this date onwards.

Address

{{newAddress.chosenAddress.street}} {{newAddress.chosenAddress.streetNumber}} -{{newAddress.chosenAddress.addition}} {{newAddress.chosenAddress.city}} Edit

New key receipt date

{{moveInDateDutch}} Edit

or ENTER

Charges

Water costs money. The amount you pay depends on your specific situation. We will be happy to explain this to you.

Your new home has a water meter

That’s great! A water meter keeps track of your actual water use. Your charges are based on your meter reading. The more water you use, the more you pay. Are you saving/conserving water at home? Then you will pay less. That’s only fair.

Useful information:

  • Your water bill is an advance payment. In the next step you can select how often you wish to pay your advance payment, per month or per quarter.
  • We will ask you to submit your meter reading once a year. Your annual statement is based on your meter reading.
or ENTER

How many people will be living at your new address?

We do not yet know how much water you will be using. Based on the number of people in your household we will recommend a payment amount. So you will not pay too much or too little later on.

Select the number of people at your new address

How often do you wish to pay?

Please select how often you wish to pay. You can choose to pay in monthly or quarterly instalments. These are advance payments.

Select how often you wish to pay

You have selected to pay . How much would you like to pay ?

We recommend that you pay euros. This is the average amount for people . Does your household use less than the average amount per household? Then you will ultimately pay less money.

You can increase or decrease your instalment amount. However, this amount may not differ more than 10% from the amount we recommended. The amount has been rounded off for your convenience.

We’re sorry, something has gone wrong. Please try again.
or ENTER

Are your charges correct?

Check if your charges are correct.

Number of people

Edit

Payment period

Edit

Amount per payment period

{{costs.amount}} Edit

or ENTER

Charges

Water costs money. The amount you pay, depends on your specific situation. We will be happy to explain this to you.

Your new home does not have a water meter

Therefore, we estimate your water use.  Your tap water bill is based on the number of units of your home. For example, your living room, kitchen or bath each count as 1 unit. The more units your home has, the more you are charged for your water use.

The number of units of your home is stated below.

Number of units of your home {{newAddress.connectionInfo.consumptionUnit.totalAmount}}

How do you determine the number of units of my home?
or ENTER

How often do you wish to pay?

We’re sorry, something went wrong. Please try again.

Are your charges correct?

Check if your charges are correct.

Number of payment periods

Per maand Per 3 maanden Edit

Amount per payment period

{{costs.amount}} Edit

or ENTER

Payment preference

What is your bank account number?

Most of our customers pay via Direct Debit. This way, your payments are always made on time. This is simple, convenient and safe. We only need your bank account number to set this up.

Enter a bank account number (IBAN), without spaces. For example, NL01ABNA0123456789.

Please enter a valid bank account number. Enter letters and digits without spaces.
I prefer to pay manually. I have entered my bank account number for possible refunds.
or ENTER

Payment preference

You have chosen to pay your bills with Direct Debit.

Would you like to change your bank account number later on? After your move has been processed, you can change the number via My Waternet.

{{customer.iban}}

I prefer to pay manually. I have entered my bank account number for possible refunds.
or ENTER

Payment preference

What is your bank account number?

Enter a bank account number (IBAN), without spaces. For example, NL01ABNA0123456789.

{{customer.iban}}

I prefer to pay manually. I have entered my bank account number for possible refunds.
or ENTER

Are your payment details correct?

Please check if your bank account number and payment details are correct.

Bank account number

{{customer.ibanInput}} {{customer.iban}} Edit

Payment preference

Automatische incasso Handmatige betaling Edit

or ENTER

Meter reading new address

We will send you a reminder by email

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What is the meter reading of your new address?

Enter the {{newMeter.numberOfDigits}} digits which are displayed on the black background of your water meter.

Your unique meter number is {{newMeter.meterNumber}}.

Based on your usage history, we can estimate your meter reading. Does your meter reading differ a lot from our estimate? Then we will let you know.

Watermeter
Enter a valid meter reading.
Watermeter
or ENTER

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Is your meter reading correct?

We use this meter reading to calculate your water use.

Meter reading

{{ parseInt(newMeter.chosenValue, 10) || 0 }} m³ I will submit my meter reading at a later time.
Waternet will send me a reminder email.
Edit

or ENTER

Confirm change of address

How would you like to confirm your change of address?

We will send you a personal confirmation code. You can enter this code in the next step. Please select how you would like to receive this code: via email, SMS or voice call.

Change your details at mijn.waternet.nl or contact our customer service team. I do not have access to this phone number or email address.

What is your personal confirmation code?

Please enter your 4 digit personal confirmation code.

You have entered the wrong code. Please try again.

I did not receive a personal confirmation code, please send me a new code.

We sent your personal confirmation code at {{timestamp}}. This should receive the code within a few minutes.

or ENTER

What is your account number?

Please enter your account number. Always enter 10 digits. Does your account number have less than 10 digits? Please add zeros in front of your account number to create a 10 digit number. For example, 0001234567.

You can find your account number in several places.

Please enter a valid account number. Always enter 10 digits. Does your account number have less than 10 digits? Please add zeros in front of your account number to create a 10 digit number. For example, 0001234567.
or ENTER

What is your email address?

Please enter your email address. You will receive a message at this email address after you have successfully completed your de-registration.

Another account is already registered with this email. Please enter a different email address.
or ENTER

Overview

Thank you for completing your details! Please check them one last time.

Some details are deliberately not shown on your screen, to protect your privacy.

Name

{{customer.firstname}} {{customer.lastname}}

Email address

Email address

Hand in date of key(s).

{{moveDateDutch}}

Previous address

{{chosenAddress.street}} {{chosenAddress.streetNumber}} {{chosenAddress.addition}} {{chosenAddress.zipCode}} {{chosenAddress.city}} Edit

Meter reading of your previous address

{{ parseInt(meter.chosenValue, 10) || 0 }} m³ I will submit my meter reading of my previous address at a later time.
Waternet will send me a reminder email.
Edit

New address

{{newAddress.chosenAddress.street}} {{newAddress.chosenAddress.streetNumber}} {{newAddress.chosenAddress.addition}} {{newAddress.chosenAddress.zipCode}} {{newAddress.chosenAddress.city}} Edit

Datum ontvangst nieuwe sleutel

{{moveInDateDutch}}

Meter reading of your new address

I will submit my new meter reading at a later time.
Waternet will send me a reminder email.
{{ parseInt(newMeter.chosenValue, 10) }} m³ Edit

Charges

€ {{costs.amount}} per month per 3 months Edit Edit

Payment preference

{{customer.iban}}
{{customer.ibanInput}} Direct Debit Manual payment Edit

or ENTER

You will submit the meter reading of your previous address at a later time. You will receive a reminder email on your moving date.

You will submit the meter reading of your new address at a later time. You will receive a reminder email on your moving date.

Can we be of any further assistance? Please let us know.

Would you like to manage other matters or do you need more information? We would be happy to help you.

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