Didn't receive your tap water bill? No debit collected?
We're experiencing delays with sending out bills and withdrawing amounts for your tapwater.
That's because we were working on switching to a new system. During a period of time, we couldn't send any bills or withdraw any amounts for your tap water.
We send you the annual statement after you have submitted your yearly meter reading. The annual statements for meter readings submitted in Januari have been sent. We are still working on the annual statements for meter readings submitted in February or March.
Do you pay with Direct Debit? We normally withdraw your instalment around the 20th of the month. But now, we need more time to make sure we withdraw the right amount
- December 2020 instalment
December 2020's amount will be withdrawn this week (week of Februari 15).
- January 2021 instalment
For a group of our customers, January 2021's amount was withdrawn in the week starting March 8. For the rest of our customers, this amount was withdrawn in the week starting March 15.
- February 2021 instalment
We will send February's instalment bill in the first half of April. Shortly thereafter, we will withdraw the amount.
- March 2021 instalment
We will send the instalment bill in the second half of April. Shortly thereafter, we will withdraw the amount. This means we will withdraw 2 amounts in April.
Difficulties paying your bills?
Do you have difficulties to pay your bills because of this? We would be happy to help you. You can always contact our customer service to request a payment plan.