Cookies

Our website uses cookies. Cookies are small files which we place on your computer when you visit our website. They ensure that our website functions properly. We want to protect your privacy and, at the same time, make our website as user-friendly as possible. There are 3 types of cookies:

More about cookies

You can find more information in Dutch about cookies on the website of the Consumentenbond (Dutch Consumers' Association):

• Consuwijzer over cookies (You are leaving this website)
• Consumentenbond: Wat zijn cookies? (You are leaving this website)
• Consumentenbond: Cookies verwijderen (You are leaving this website)

Personal Data Protection Regulation

Waternet abides by the rules of the Personal Data Protection Regulation (You are leaving this website). The main objective of this Regulation was to protect the privacy of citizens. Do you submit information to us via the websites and apps of Waternet? This information will only be used in accordance with the law.

Use of personal data in the event of an organisational split

As a result of our reorganisation, your personal data may be accessed and processed by both (the new organisation) Waternet and the Regional Public Water Authority Amstel, Gooi en Vecht. This will be done solely for purposes that are consistent with the original purposes for which your data were collected, as described in this privacy statement.

Both organisations remain responsible for handling your data with care and will implement appropriate technical and organisational measures to safeguard your privacy. You retain your rights as set out in the General Data Protection Regulation (GDPR), including the right to access, correct, delete, and object to the processing of your data.

Why do we need your information?

Waternet supplies tap water and maintains the sewer system. We do so for the Municipality of Amsterdam. Your information allows us to do our work properly and will only be used when necessary. As of 25 May 2018, the Personal Data Protection Regulation (You are leaving this website) (GDPR) applies to the use of this website.

What are your personal details (data)?

For example, your personal details are:

• name
• gender
• date of birth
• address
• water consumption
• phone number
• email address
• bank account number
• payments

We treat all your personal details confidentially.

Your personal details are used for the following services:

• For example, we use your personal information to send a tap water bill or a payment reminder. Or to handle problems (e.g. service interruptions) or complaints.
• Waternet can commission a different organisation to provide services on behalf of Waternet. Sometimes they require access to your personal details. We make agreements with these organisations to protect your privacy. They are only permitted to use your personal information for the work they are contracted to do.
• We want to provide the best possible service. We can commission an external research agency to conduct a customer satisfaction survey. Do you not want to participate? Please inform us using the complaint form.
• Waternet may use your contact details to send you electronic messages. If you do not want this, please let Waternet know via the complaint form. This means that we cannot see who the personal details are connected to. Do you not want to receive electronic messages? Please let us know via the complaint form.

Your personal details

Protection of your personal details

Waternet takes appropriate measures to protect your personal details against loss and misuse. Do you have any questions regarding the protection of your personal details? Or about cookies or the protection of your personal details? Please let us know via the complaint form.

How long do we retain your personal details?

Waternet only retains your personal details for as long as it is legitimately permitted to do so and only as long as required to allow us to do our work. How long we actually retain your personal details depends on the type of information and why we require the information.

Your rights

You have various rights to maintain control over your personal details.
You may request that we:

• show you your personal details that we record;
• correct your personal details if they are incorrect;
• delete your personal details if we no longer need them;
• limit the use of your personal details in certain situations;
• let you object to the use of your personal details, for example for research or analysis purposes;
• send your personal details in the form of a digital file (data portability), so that you can provide them to another organisation yourself;
• let you withdraw consent that you have previously given.

We will strive to fulfil your request as fully as possible. We will send you an acknowledgement of receipt, review the request, and provide information on the actions we take in response to it. We will do this as soon as possible, but in any case within 1 month of receiving your request. We may extend this period by 2 months if your request is complex or if you have submitted multiple requests. If this is the case, we will inform you within 1 month.

You may send your request to [email protected] (You are leaving this website). Would you like to update your personal details? Please contact our customer service team.

Data Protection Officer

Waternet employs a Data Protection Officer. The Data Protection Officer provides advice and monitors whether Waternet complies with regulations on privacy and the protection of personal details. Do you have a question for the Data Protection Officer? Please send an email to [email protected] (You are leaving this website).

Submit a complaint

Do you believe we are using your personal details for purposes that are not necessary? Please send an email to [email protected] (You are leaving this website). You also have the right to submit a complaint to the Dutch Data Protection Authority. This can be done via autoriteitpersoonsgegevens.nl or by calling 088 1805 250.

Websites of other organisations

The website of Waternet contains links to other organisations. Have you submitted information to these websites, for example, by completing a form on these websites? Then Waternet is not responsible for how these organisations handle your personal information. Please consult the privacy statement of the website concerned.

Facebook

Waternet is not responsible for the content that other users post on our Facebook page (You are leaving this website). Or what other users share via Facebook. Is the material that users post or share protected by copyright? Then Waternet is not liable for the actions of these users.

Data Breach

Personal details should never appear in places where they are not intended to be. If this does occur, we refer to it as a data breach. Do you suspect a data breach at Waternet (for example, a lost USB stick or a document containing personal data that was misplaced)? Report this as soon as possible to [email protected] (You are leaving this website).

Updates to the privacy statement

Waternet may update the privacy statement. We therefore recommend that you regularly read the privacy statement. This will allow you to remain well-informed of how Waternet uses and protects your personal details.

This privacy statement was updated on 19 December 2025