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Help with payment

Payment overdue?

Is your water authority tax or tap water bill overdue? That can happen to anyone. Find out what you should do to prevent extra charges.

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Questions about billing and payments

View our bank account numbers. Please use a different one for each service: your tap water and water authority tax.

View our bank account numbers

Please pay the amount stated on your (second) payment reminder or warrant as soon as possible to avoid extra costs.

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The direct debit payment of your tap water is around 2 weeks after the date stated on your tap water bill. Water authority tax is collected around the 28th day of the month.

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We will automatically refund the money to your last known bank account number (IBAN).

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All questions about billing and payments

Need help?

 

Call us

Our customer service team is not available right now. Call us on business days between 8.00 and 17.00. Our digital assistent is happy to answer your questions 24/7.

Want to report a water problem? You can call us 24 hours a day.

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Ask your question via Facebook or Twitter. We will respond within 1 business day.

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Send an email

Send us an email with your question.

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We will respond within 5 business day