Report a security problem

Waternet considers security and privacy very important. We put a lot of care and attention into securing our systems. Still, there may be risks. Risks that we are not yet aware of. That is why we encourage you to test our systems.

Rules for reporting a security problem

Have you found a problem? Please report the problem to us. We ask you to follow these rules:

  • Please report a problem as soon as possible via security@waternet.nl. The sooner we know about the problem, the smaller the chance that others will take advantage of it.

  • Give as much information as possible about the problem. For example, add IP addresses and logs. And clearly indicate how we can reproduce the problem. This way, we can get straight to work with your report.

  • Do not abuse the security problem. The guide gives examples of what is considered abuse. Did you still commit abuse? Then we will have to report it.

  • Do not share the security breach with others or make it public.

These rules are based on guidelines from the National Cyber Security Centre, part of the Ministry of Justice and Security. Do you follow these rules? Then of course we will not report you.

What will we do with your report?

We will investigate your report as soon as possible. In addition, we will contact you. We will try to solve the problem as quickly as possible. If we make the problem public, we will contact you and make clear agreements about the publication.

Report anonymously

You can also report a problem anonymously. With an anonymous email address, for example. Through Gmail or another free email service.

Secure your report

A report of a security problem naturally contains sensitive information. This is why it is wise to encrypt your email with PGP. You do that with the key block below.

The public PGP key for the Waternet Security team, belonging to the e-mail address security@waternet.nl.

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