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Change account details

Would you like to change your personal details? You can quickly manage your accounts online. Need help? Our customer service team would be happy to help you. 


Personal details

Change email address

Go to My Waternet and log in for tap water, water authority tax or both.

  • You must change your email address for each of these services separately.
  • Most people in Amsterdam pay Waternet for tap water ánd for water authority tax.
Change email address
Change email address

Report a death

You do not have to report a death for water authority tax. For tap water, you have the option to cancel, keep or change the account.

Report a death
Report a death

My Waternet account

Get an account

All new Waternet customers automatically receive an account for their tap water. Do you not (yet) have an account? Then please get in touch with our customer service and ask for one.

  • For water authority tax you log in with DigiD. Do you want to request a DigiD account? You can do so on the DigiD website.
More about create an account
More about create an account

Forgot password

Forgot your password? You can request a new password. We will send you an email to reset your password.

  • For water authority tax you log in with DigiD. Do you want to request a new DigiD password? You can do so on the DigiD website.
Request new password
Request new password

Other questions?

Call us

Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.

0900 93 94 (U verlaat deze site) normal phone rates apply
+31 889 39 4000 (U verlaat deze site) international or if 0900 is not possible
We will help you within 10 minutes

Social media

Ask your question via Facebook or X.

Facebook (U verlaat deze site) X (U verlaat deze site)
We will respond within 1 business day

Chat available

Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.

Start chat
Direct answer