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Longer waiting time on the phone

Our phone lines are very busy during our opening hours. We are trying to help you as quickly as possible. Our apologies. You can also find more information about your questions on our website.

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Frequently asked questions

Do you suspect that your water tax assessment is incorrect? Please read our explanation of the tax assessment. You can also file an objection online.

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You may receive 2 types of bills: 1 for tap water and 1 for water authority tax. That’s because we are not only a tap water supplier. We also levy taxes for the regional water authority Amstel, Gooi en Vecht.
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Did you forget to submit your meter reading? No problem. We will estimate your annual bill. Is the estimate wrong? Please let us know. 

More about our estimate and your annual bill

You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.

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