Contact us

Did you know that you can quickly manage your accounts online via My Waternet? Would you like to view or pay your bills? Or change your details? It’s easy, convenient and safe.

To My Waternet

Ask our digital assistant

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  • Replies immediately
  • Always available
  • Can connect to livechat

Other contact options

Call us

Call us on business days between 8.00 and 17.00.

0900 9394 normal phone rates apply
+31 889 39 4000 international
Average waiting time is 20 minutes

Social media

Ask your question via Facebook or Twitter on business days between 9.00 and 17.00.

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We will respond within 1 week

Email not available

You can send us an email after 20.00. During the day, we would rather help you in a chat or a phone call.

Help us improve our service

Do you have a comment, suggestion or complaint? Please let us know!

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Frequently asked questions

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Main office address

Stichting Waternet
Korte Ouderkerkerdijk 7
1096 AC Amsterdam

Opening hours servicedesk

The servicedesk for water authority tax and tap water is open from 8:30 till 17:00 on business days. The servicedesk is located at our main office.