You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
Ask our digital assistant
- Replies immediately
- Always available
- Can connect to livechat
Other contact options
Call us
Call us on business days between 08.00 and 17.00.
normal phone rates apply
international
15 minutes waiting time
Social media
Ask your question via Facebook or Twitter on business days between 9.00 and 17.00.
We will respond within 1 business day
Email not available
After 20.00 our digital assistant is available to answer your questions. You can also send us an email. Need help right away? Give us a call.
We will respond within 5 business days
Report a problem 24/7
You can report a problem 24 hours a day on every day of the week. Call us on 0900 9394 and choose option 1. Or when calling from abroad: +31 889 39 4000.
Before calling, please check if your water problem has already been reported.
Help us improve our service
Do you have a comment, suggestion or complaint? Please let us know!
Frequently asked questions
Are you moving to or out of Amsterdam? Then you need to take action for your tap water.
Find out moreView our bank account numbers. Please use a different one for each service: your tap water and water authority tax.
View our bank account numbersRegister the new customer. Do you have a water meter? Then the current account holder will receive a final bill.
If you moved out of The Netherlands, you may still have to pay an outstanding amount. Please check what kind of bill you received: waterschapsbelasting (water authority tax) or drinkwater (tap water).
Main office address
Stichting Waternet
Korte Ouderkerkerdijk 7
1096 AC Amsterdam
Opening hours servicedesk
The servicedesk for water authority tax and tap water is open from 13.30 till 15.30 on business days. The servicedesk is located at our main office.