You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
Ask our digital assistant
Frequently asked questions
Are you moving to or out of Amsterdam? Then you need to take action for your tap water.
View our bank account numbers. Please use a different one for each service: your tap water and water authority tax.
Other questions?
Call us
Our customer service team is not available right now. Call us on business days between 8.00 and 17.00. Our digital assistent is happy to answer your questions 24/7.
Want to report a water problem? You can call us 24 hours a day.
Social media
Ask your question via Facebook or Twitter. We will respond within 1 business day.
Main office address
Stichting Waternet
Korte Ouderkerkerdijk 7
1096 AC Amsterdam
Please note that our parking garage is located in Markonstraat. Use this street name for your navigation.
Opening hours
The servicedesk for questions about tap water and water authority tax is open from 13.30 till 15.30 on business day.