Contact us

Did you know that you can quickly manage your accounts online via My Waternet? Would you like to view or pay your bills? Or change your details? It’s easy, convenient and safe.

To My Waternet

Ask our digital assistant

Good day! I'm Waternet's digital assistant. How can i help you?

Start chat
Berrybot
Berry, your digital assistant
U zegt:
 
  • Replies immediately
  • Always available
  • Can connect to livechat

Other contact options

Call us

Call us on business days between 08.00 and 17.00.

0900 9394 normal phone rates apply
+31 889 39 4000 international
15 minutes waiting time

Social media

Ask your question via Facebook or Twitter on business days between 9.00 and 17.00.

Facebook Twitter
We will respond within 1 business day

Email not available

After 20.00 our digital assistant is available to answer your questions. You can also send us an email. Need help right away? Give us a call.
We will respond within 5 business days

Report a problem 24/7

You can report a problem 24 hours a day on every day of the week. Call us on 0900 9394 and choose option 1. Or when calling from abroad: +31 889 39 4000.

Before calling, please check if your water problem has already been reported.

Check service disruptions (in Dutch)

Help us improve our service

Do you have a comment, suggestion or complaint? Please let us know!

Help us improve

Frequently asked questions

View all questions

Main office address

Stichting Waternet
Korte Ouderkerkerdijk 7
1096 AC Amsterdam

Opening hours servicedesk

The servicedesk for water authority tax and tap water is open from 13.30 till 15.30 on business days. The servicedesk is located at our main office.