Contact us

Did you know that you can quickly manage your accounts online via My Waternet? Would you like to view or pay your bills? Or change your details? It’s easy, convenient and safe.

To My Waternet

Ask our digital assistant

Good day! I'm Waternet's digital assistant. How can i help you?

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  • Always available
  • Can connect to livechat

Other contact options

Call us

Our customer service team is not available right now. Call us on business days between 8.00 and 17.00.

Want to report a water problem? You can call us 24 hours a day.

0900 9394 normal phone rates apply
+31 889 39 4000 international

Social media

Ask your question via Facebook or Twitter. We will respond within 4 business days.

Facebook Twitter
We will respond within 4 business days

Send an email

Send us an email with your question.

Send email
We will respond within 10 business days

Help us improve our service

Do you have a comment, suggestion or complaint? Please let us know!

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Frequently asked questions

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Main office address

Stichting Waternet
Korte Ouderkerkerdijk 7
1096 AC Amsterdam

Opening hours servicedesk

The servicedesk for water authority tax and tap water is open from 8:30 till 17:00 on business days. The servicedesk is located at our main office.