You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
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Other contact options
Call us on business days between 08.00 and 17.00.
Ask your question via Facebook or Twitter on business days between 9.00 and 17.00.
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Report a problem 24/7
You can report a problem 24 hours a day on every day of the week. Call us on 0900 9394 and choose option 1. Or when calling from abroad: +31 889 39 4000.
Before calling, please check if your water problem has already been reported.
Frequently asked questions
Are you moving to or out of Amsterdam? Then you need to take action for your tap water.Find out more
View our bank account numbers. Please use a different one for each service: your tap water and water authority tax.View our bank account numbers
Register the new customer. Do you have a water meter? Then the current account holder will receive a final bill.
If you moved out of The Netherlands, you may still have to pay an outstanding amount. Please check what kind of bill you received: waterschapsbelasting (water authority tax) or drinkwater (tap water).