I do not have a water meter. How is my tap water bill determined?
If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit.
The number of units on my tap water bill is wrong. What to do?
Do you not have a water meter in your home? Then your tap water bill is based on the number of units in your home. Is the number of units on your bill incorrect? Then please contact our customer service team.
I paid my bill, but still received a payment reminder
Perhaps your payment and the payment reminder were sent at the same time. If so, please ignore our reminder.
View your account balance on My Waternet
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