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Longer waiting time on the phone

Our phone lines are very busy during our opening hours. We are trying to help you as quickly as possible. Our apologies. You can also find more information about your questions on our website.

More information

How would you like to receive your bills?

Choose how you would like to receive your bills: via email or by post

Have your bills delivered to your inbox

Tap water bill via email

Do you want to receive your tap water bill via email? Log in with your email address and password to change your settings.

  • Save € 1.50 on every tapwater bill. It's also more friendly for the environment
  • Pay your bill quickly and safely with iDEAL, directly from the email
  • 70% of our customers prefer this option
Change settings
Change settings

Tax assesment via email

Receive a handy email as soon as we've drawn up your tax assessment. Log in at My Waternet with your DigiD and change your settings to 'email'.

  • Never miss an important bill
  • Receive a friendly reminder when at risk of late payment
  • Less paper is better for the environment
Change settings
Change settings

Your bills through the post?

Would you rather receive your bills through the post? Here's how:

  • For your tap water, please change your preferences in My Waternet.
  • For your water authority tax, log in at My Waternet with your DigiD and change your settings.

Where can I find my bills?

You can find all your bills after logging in to My Waternet. Even when you receive your bills through the post. This way, you can never lose a bill.

View your bills on My Waternet