I transferred the money on time, however my bill still shows as unpaid.

You received a (second) payment reminder, but you did pay your bill. This can happen if you did not use the correct bank account number.

If you did not use the correct bank account number, the payment will not be processed correctly and we will transfer the money back to your bank account. Therefore, your bill shows up as unpaid and you might receive a (second) payment reminder for the bill you intended to pay.

Pay your bill now

Would you like to pay your bill now? You can easily do so via My Waternet.

Paying bills

Bank account numbers

Looking for our bank account numbers? We use different numbers for tap water billing and water authority tax.

View our bank account numbers