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Longer waiting time on the phone

Our phone lines are very busy during our opening hours. We are trying to help you as quickly as possible. Our apologies. You can also find more information about your questions on our website.

More information

How can I pay my bill in instalments?

You can pay your tap water bill and water authority tax in instalments via direct debit.

Tap water

You can choose to pay your tap water bill per month or every 3 months with direct debit. You can arrange this by setting up a direct debit.

If you want to pay per month: 

  • You can arrange it in 2 minutes on My Waternet
  • Log in with your email address and password

Pay in instalments via My Waternet

If you want to pay per 3 months:

Please contact our customer service.   

Water authority tax

You can choose to pay your water authority tax in up to 8 instalments with direct debit. It will be deducted from your bank account around the 28th day of each month.

Pay in instalments via My Waternet

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