I am unable to set up an account for My Tap Water. What should I do?

Did something go wrong when you were setting up your account for My Tap Water? Find out how you can quickly solve the most common problems.

You need your email address, date of birth or your account number ('klantnummer')  to create an account. If you have trouble setting up an account, please try one of the following solutions:

  1. Perhaps you have not yet registered for tap water. Register for tap water now.
  2. Are you unable to log in? Please view more information about logging in.

Are you still unable to log in? Our customer service team would be happy to help you.