I have moved but I have still received an assessment.
Did you live in our service area on January 1st? Or did you own a home or building? Then you are required to pay a part of the assessment for the full year, even if you move.
Water authority tax consists of 2 parts: the water system charge and the water treatment charge.
- You pay the water system charge for the entire year, even if you move. For your new address, you do not need to pay the water system charge again this year.
- You only pay the water treatment charge for the period you lived in our service area or owned a home or building in our service area in that year.
Moving within our area
Are you moving within our area? Then usually, nothing changes.
Moving out of our area
Are you moving out of our area? Then we will reduce your water treatment charge. You will automatically receive a notification from us. You do not need to do anything.
Filing an objection
If you think your assessment is incorrect you can file an objection.
I am getting a refund. When will you deposit it into my bank account?
Have you paid all your assessments and are you getting a refund? Then we will transfer the amount to the bank account number we have on file. If you want te make sure we are using the correct bank account number you can log in to My Waternet and check wether your bank details are correct.
Berry, the digital assistent