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April 2024: Letters to old address

We have recently made a mistake: we have sent letters to previous addresses from some residents. This concerns water authority tax assessments and payment reminders.

We have reported this error to the Dutch Data Protection Authority. We will also send a letter with an explanation and our apologies to these residents. And we will send a letter to the people who have received a letter by mistake, asking them to throw away this letter unopened.

We discovered this mistake when a number of residents reported the issue to us. We made a change in our systems to make sure this will not happen again.

Berrybot Berry, the digital assistent