I am unable to log in to My Tap Water

Were you unable to log in to My Tap Water? That is unfortunate. Please view our solutions.

I forgot my password

Did you forget your password? You can request a new password. You will receive an email to reset your password. After this, you will be able to login straight away.

Reset your password

I cannot log in with my email address

Perhaps you are using the wrong email address to log in. For example, you may have created your account using an old email address. Please notify our customer service team of your new email address.

Contact our customer service team

Tip: do you receive your tap water bill via email? Try to login with the email address your bill is sent to.

I do not have an account

Do you not yet have an account? Or are you not sure whether you have an account? Create your account now. It will only take you 2 minutes to do so. If you already have an account, this will automatically show up when you are trying to create a new account.

Create an account

Logging in is not always necessary

Are you aware that you do not always need to log in with your username and password? You do not have to log in for the following matters:

Submit a change of address

Adjust your instalment amount

Submit your annual meter reading

 

Still having trouble logging in?

Still can't log in? Then you should contact our customer service team. We would be more than happy to help you.

Contact customer service