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I am unable to log in to My Tap Water

Were you unable to log in to My Tap Water? That is unfortunate. Please view our solutions.

I forgot my password

Did you forget your password? You can request a new password. You will receive an email to reset your password. After this, you will be able to login straight away.

Request new password

I cannot log in with my email address

Perhaps you are using the wrong email address to log in. For example, you may have created your account using an old email address. Please notify our customer service team of your new email address.

Contact our customer service team

Tip: do you receive your tap water bill via email? Try to login with the email address your bill is sent to.

Logging in is not always necessary

Are you aware that you do not always need to log in with your username and password? You do not have to log in for the following matters:

Submit a change of address

Adjust your instalment amount

Submit your annual meter reading


Still having trouble logging in?

Still can't log in? Then you should contact our customer service team. We would be more than happy to help you.

Contact customer service

Berrybot Berry, the digital assistent