Annual meter reading
How to submit your meter reading:
- You receive a request by email or letter.
- Submit your meter reading with the notification number in the request.
- After submitting your meter reading you receive your annual statement.
Meter reading
Almost all of our customers submit their meter reading online.
Too late submitting you meter reading?
Did you not submit your meter reading on time? No problem. We will estimate your water use based on your previous usage.
- You will automatically receive your annual bill with your new instalment amount
- Please submit your meter reading on time next year.
Meter reading when moving
Have you reported your move already, but do you still need to submit the water meter reading of your old or new address? You can do that here.
- With your meter reading we can complete your move
Need help?
Need help submitting your meter reading? Please view our tips!
View our tipsQuestions and answers about your meter reading
Where can I find my meter reading notification number?
The notification number is included in the invitation to submit your meter reading. You will receive the invitation by email or letter.
Which digits on my water meter should I submit?
Please submit the 5 digits which are shown on a black background on your water meter.
Some water meters only have 4 digits on a black background. In this case, please add a 0 before it, so that you submit 5 digits. For example, when your meter reading is '0454' submit '00454'.
I cannot submit my yearly meter reading because I'm on holiday. What happens now?
Are you on holiday, and thus unable to submit your meter reading in time? Then we will estimate your water use.
I did not submit my meter reading on time. What should I do?
Are you to late to submit your meter reading? Maybe you forgot or you were on holiday.
How can I submit my final meter reading?
Are you moving home? Please submit the final meter reading of your old address. Did you already inform us that you are moving home? Please do submit your final meter reading nonetheless. This will allow us to create your final bill.
I cannot read my water meter. What should I do?
Is your water meter fogged up and are you unable to read the water meter? Or is it difficult to reach your water meter? Find out what you can do.
Berry, the digital assistent