Who we are
Waternet is the only water company in the Netherlands that covers the whole water cycle. We provide a safe, clean and sufficient supply of water. This includes water for nature areas and human consumption. These topics are important for everyone. We operate at the very heart of society.
There is no life without water. Clean water is important for our health and our future. That is why Waternet produces the best tap water. We ensure that wastewater and rainwater flow into the sewer system. Then we treat the wastewater, reclaim usable materials and release the treated water back into nature.
We ensure that the surface water is kept at the right levels. We also ensure that our dykes are up to standard. And we keep the canals clean. We are a unique company: we are the only water company in The Netherlands that manages the whole water cycle.
Our mission is: Together we can get the most out of our water. We can achieve more in cooperation with our customers and partners. We work towards solutions that are beneficial for both people and society.
We do not only consult with other municipalities and public authorities. We also talk to civilians and entrepreneurs. Together we ensure a safe, clean and sufficient supply of water. This includes water for nature areas and human consumption.
Our core values
Waternet has three core values: we are service-oriented, sustainable and effective. Waternet considers these beliefs to be of central importance. They give direction to our daily work. And to our plans for the future.
We can be easily reached, anticipate our customer’s needs and offer solutions. We want to offer you as much support as possible with your payments, questions or complaints. You can quickly and easily manage most of your account details online.
Do you need help? Our customer service team would be happy to assist you by phone or chat. Our motto is: Better service every day!
We work efficiently and make the best possible use of our time, money and energy. We focus on the results. By combining a wide range of tasks related to water in one organisation, we can save costs. We are also able to tackle issues such as climate change more effectively.
We have a responsibility towards people, the environment and society. We are committed to Corporate Social Responsibility (CSR). We want to be as climate neutral as possible. This means that we want to reduce and/or avoid carbon emissions.
The world is changing and we are changing with it. Climate change is a fact. It has a major impact on our work with water. Therefore, we are continuously working on new solutions for this problem. We are also working hard to save energy. And to use more sustainable energy. We cooperate with other water organisations to realise this.
We continue to look for new ways to build a greener future. For example, the recovery of hot water from your shower. Or installing solar panels and water purification systems on our buildings. We are also excited about green roofs. These roofs collect rainwater and make the city more attractive.