Change bank account number
You can change your bank account number online. Go to My Waternet and log in for tap water.
Change bank account number
Change account details for tap water
Would you like to change your personal details? You can quickly manage your accounts online. Need help? Our customer service team would be happy to help you.
Personal details
Change email address
You can change your email address online. Go to My Waternet and log in for tap water.
- You must change your email address for each of these services separately.
Change account holder
Would you like to transfer your tap water account to a different name? Register the new customer.
- Do you have a water meter? Then the current account holder will receive a final bill.
Report a death
You do not have to report a death for water authority tax. For tap water, you have the option to cancel, keep or change the account.
Report a deathSet contact preferences
Choose how you would like to receive your bills: via email or by post. You can change your preference online via My Waternet.
Set contact preferencesMy Waternet account
Get an account
All new Waternet customers automatically receive an account for their tap water. Do you not (yet) have an account? You can create one online.
Create an accountForgot password
Forgot your password? You can request a new password. We will send you an email to reset your password.
Request new passwordOther questions?
Call us
Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.
0900 93 94
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normal phone rates apply
+31 889 39 4000
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international or if 0900 is not possible
We will help you within 10 minutes
Social media
Ask your question via Facebook or X.
We will respond within 1 business day
Chat available
Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.
Direct answer
Contact form
Ask your question using the contact form.
We will respond within 5 business day