Late payment of tap water bill
Is your tap water bill overdue? Of course, that can happen to anyone. Find out what you should do to prevent extra charges.
Please pay your tap water bill within 14 days. This may concern the monthly or quarterly bill or the annual statement. You can pay your tap water bill online via My Waternet.
Pay tap water bill via My Waternet
Tip: you also have the option to pay the instalments via Direct Debit. You can change your payment preference via My Tap Water. The amount will then automatically be deducted from your bank account. This way, your payments are always made on time.
Is your tap water bill overdue? Then you will receive a payment reminder. No additional charges will apply. Please pay the payment reminder within 14 days.
Second payment reminder
Have you also missed the first payment reminder? Then you will receive a second payment reminder.
Please pay the second payment reminder within 14 days. Including the late fee of 10 euros.
Collection agency
Have you also missed the second payment reminder? Within 14 days we will pass the bill on to a collection agency.
The collection charges depend on the amount of the outstanding bill. The charges are 15% over the total amount due (minimum amount of 40 euros). You can find them in the table below.
| Amount | Percentage of amount |
|---|---|
| Up to € 2,500 | 15% (met een minimum van € 40) |
| Over the next € 2,500 | 10% |
| Over the next € 5,000 | 5% |
| Over the next € 190,000 | 1% |
| Everything above € 190,000 | 0,1% (with a maximum of € 6,775) |
Questions?
Do you have a question about your bill? Or do you believe that something is incorrect? Feel to contact our customer service. We would love to help you!
Berry, the digital assistent