Where does Waternet supply tap water?
Waternet supplies tap water in Amsterdam, Amstelveen, Diemen, Heemstede, Muiden, Muiderberg and Ouder-Amstel.
Do we supply tap water at your new address? Then make sure to register as a new customer.
How much does a cubic metre of water cost?
Our tap water costs 1.22 euros per cubic metre. You are also charged fixed costs, taxes on tap water and VAT.
Where can I view my water usage?
Your water usage ('waterverbruik') is stated on your annual statement. The annual statement can be found in My Waternet.
Why is my annual tap water statement so high?
Of course, a high annual tap water statement is an unpleasant surprise. Take a look at the possible reasons for a high annual tap water statement.
Where can I find my customer number?
You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
How can I transfer the tap water account to a different name?
I do not have a water meter. How is my tap water bill determined?
If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit.
Can I have a water meter installed in my home?
A water meter can be fitted in your home if the water enters your home in 1 central spot. You must be able to shut off all the other taps in your home (kitchen, toilet and bathroom) with one tap; your main water shut off valve.
How can I change my instalment amount for tap water?
Does your home have a water meter? You can increase or decrease the amount of your advance payment on My Waternet.
Can I file an objection against my tap water bill?
Why is my tap water no longer included in my rent or my service and utility charges?
Can I apply for a remission for a tap water bill?
No, you can only apply for a remission for the water authority tax. You can apply for a payment plan instead.
How is my final tap water bill determined?
How is my annual tap water statement determined?
The number of units on my tap water bill is wrong.
Do you not have a water meter in your home? Then your tap water bill is based on the number of units in your home. Is the number of units on your bill incorrect? Then please contact our customer service team.
What does CWV discount mean?
Do you live in a building that has a single central hot water system (centrale warmwatervoorziening, CWV)? Then you might have to pay less for your tap water.
Why is the single occupancy discount for tap water no longer being granted?
The costs for maintaining the water mains and supplying tap water to your address are the same for everyone. Therefore, everyone should pay the same price. We will no longer make an exception for people who live alone.
How is my final tap water bill determined?
How many units does my home have?
If your home does not have a water meter, your water bill is based on the number of units of your home.
How many units does my home have?
If your home does not have a water meter, your water bill is based on the number of units of your home.
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