Tap water

You can find your account number on your tap water bill, on your bank account statement of Waternet, or in the email or letter after you registered your address.

Since October 2016, residents of Amsterdam pay their tap water bills directly to Waternet. If you did not register for tap water at Waternet, we automatically registered you based on data provided by the municipality.

The tap water rates will be changed on the 1st of January 2018. You will be paying a higher fixed rate and  less for your actual water use. The fixed rate allows us to maintain the water mains and to supply water to your address. Your water use consists of all the water you use to drink, shower and wash.

These new costs more accurately match the actual costs for the maintenance and production of tap water. The difference will be clearly shown on your bill. This will allow you to see exactly what you are paying for, it is more transparent.

Your water usage ('waterverbruik') is stated on your annual statement. The annual statement can be found at my tap water bills.

Waternet supplies tap water in Amsterdam, Amstelveen, Diemen, Heemstede, Muiden, Muiderberg and Ouder-Amstel.

Register the new customer. Do you have a water meter? Then the current account holder will receive a final bill.

If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit.

If your home has a water meter, we request that you submit your meter reading once a year. This will alow us to determine your annual water consumption.

Are you moving? Do you have a water meter? Please tell us you are moving and submit your last meter reading. You will receive a final tap water 6 weeks after you have informed us of your move.

If your home does not have a water meter, your water bill is based on the number of units of your home.