Are you on holiday, and thus unable to submit your yearly meter reading in time? Then we will estimate your water use.Read more
Help with submitting your meter reading
Need help submitting your meter reading? Such as reading the water meter? We will help you to submit the meter reading in 4 steps.
Did you get an invitation to take the annual meter reading? Then you can submit your meter reading right away.
1. Find notification number
Your meter reading notification number lets us know who you are and which water meter is involved.
- The notification number can be found in your invitation (email or letter).
- You receive a new notification number every year.
- The number always contains 10 digits.
Did you receive an invitation per email? Then click on the button in the email to pass on the meter reading. You do not have to fill in a notification number. It's that easy!
2. Find the water meter
The location of the water meter is different in every house. The water meter is a round, plastic box. Many water meters have a flap that you first have to lift to see the meter reading.
- The water meter is usually located in the meter closet. Or next to your boiler.
- In some homes, the water meter is in the toilet, bathroom, or kitchen.
- Still haven't found it? Look under the hatch at your front door or back door.
3. Reading the water meter
Reading your water meter works like this:
- Copy the figures on the black surface of your water meter. Including zeros (0).
- Most water meters have 5 digits in the black fields. Some water meters have 4 digits in the black fields.
- You do not have to pass on the digits in the red fields.
Tip: Is the water meter located in the dark? Take a picture of the meter reading with your phone and use the flash or flashlight function.
A meter with 5 digits on a black background is shown above.
A meter with 4 digits on a black background is shown on above.
Does your meter only have 4 fields? Set a '0' before your meter reading so that you can enter 5 digits. '0455' becomes '00455', for instance.
Problems reading your water meter?
4. Submit meter reading
The easiest way to submit your meter reading is online.
Questions and answers about your meter reading
Did you forget to submit your meter reading? No problem. We will estimate your annual bill. Is the estimate wrong? Please let us know.More about our estimate and your annual bill
Are you moving home? Please submit the final meter reading of your old address. Did you already inform us that you are moving home? Please do submit your final meter reading nonetheless. This will allow us to create your final bill.View how to submit the final reading
Are you trying to find the notification number (in Dutch: opnamenummer) to submit your meter reading? You can find this in your meter reading request email or letter.Read more