Contact form

Need help with submitting your meter reading?

• Check the frequently asked questions about the meter reading
• Tips for submitting your meter reading

Have you not found the answer?

If so, please fill in the form below:

Pay your bill or change your payment option

You can find an overview of your outstanding and most recent bills on My Waternet. You can your payment option here too.

Payment plan

Would you like to set up a payment plan? You can do that online in My Waternet.

Frequently asked questions

Check the frequently asked questions about billing and payments.

Have you not found the answer?

If so, please fill in the form below:

See and pay your bill

On My Waternet you can easily find and pay all of your tap water bills.

Frequently asked questions

Check the frequently asked questions about your bill.

Understanding your bill

Read our explanation of your different tap water bills.

Have you not found the answer?

If so, please fill in the form below:

Register as a customer? Pass on new home address? Cancel your tap water?

You can arrange it all on waternet.nl/moving.

Have you not found the answer?

If so, please fill in the form below:

How to report the death of an account holder?

Thank you for contacting us at this difficult time. We are truly sorry for your loss. On this page you can find how to report a death of an account holder.

Have you not found the answer?

If so, please fill in the form below:

Change account details

Did you know that you can easily and quickly modify your information online? For example, your account number, email address, instalment amount and more.

• Check how to change your account details

Have you not found the answer?

If so, please fill in the form below:

From 1 January 2026, you can contact the Amstel, Gooi and Vecht Water Authority with any questions you may have about the water board taxes.

To the contact page of the Amstel, Gooi and Vecht Water Authority

Report water problems

Please note: is your report urgent? Please call us. You can report a problem or emergency 24 hours a day. Call 0900 9394 (normal call charges apply) and select option 1. Is there acute danger? If so, call the emergency services via 112.

What to do when you have a water problem?

Are you experiencing a service disruption? Is no water coming from your tap? Or do you see flooding? Please read what to do.

Check the service interruption map

View problems that have already been reported (in Dutch).

Is it not urgent and is your problem not visible on the map?

If so, please fill in the form below:

Please note: Does your question concern water board tax or water board tasks? From 1 January 2026, you can contact the Regional Public Water Authority Amstel, Gooi and Vecht.