Bill
View your tap water bill in My Waternet. Pay easily and securely with iDEAL.
View tap water bill
View and pay a bill
View your bills in My Waternet and pay them easily and securely with iDEAL.
Manage now
Choose how you pay
Change payment preference
You may select a payment preference in My Waternet:
- In instalments via Direct Debit
- Via iDEAL
- Transfer money
Pay in instalments
You can pay your bill in instalments with Direct Debit. Change your payment preference in My Waternet. The benefits:
- You always pay on time.
- You choose the number of instalments.
- Set up in less than 2 minutes in My Waternet.
Help with payment
Questions about billing and payments
What are Waternet's bank account numbers?
View our bank account numbers.
I have not paid my bill yet and it’s overdue. How can I prevent extra charges?
Please pay the amount stated on your (second) payment reminder or warrant as soon as possible to avoid extra costs.
On which date are direct debit payments taken from my bank account?
The direct debit payment of your water authority tax is collected around the 28th day of the month.
Waternet still owes me money, but I no longer live in The Netherlands. Can you transfer money to a foreign bank account number?
We will automatically refund the money to your last known bank account number (IBAN).
Other questions?
Call us
Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.
0900 93 94
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normal phone rates apply
+31 889 39 4000
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international or if 0900 is not possible
We will help you within 10 minutes
Social media
Ask your question via Facebook.
We will respond within 1 business day
Chat available
Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.
Direct answer
Contact form
Ask your question using the contact form.
We will respond within 5 business day
Berry, the digital assistent