View our bank account numbers. Please use a different one for each service: your tap water and water authority tax.
View our bank account numbers
Questions and answers
Please view the answers to frequently asked questions. Is your question not listed? Please use the search function.
Billing and payments
Perhaps your payment and the payment reminder were sent at the same time. If so, please ignore our reminder.
View your account balance on My Waternet
Sometimes, we will withdraw 2 amounts from your bank account in 1 month. Often, 1 amount is for your tap water and 1 amount is for your water authority tax. Or you may have been charged for 2 years of water authority tax in one go. Find out which bills you have paid.
Read moreMoving home
You can easily register for tap water online. You do not have to register for water authority tax.
Register your new homeThis may happen if you pay in instalments. You will then pay your assessment in the same portions. And maybe you have not paid all the instalments yet.
Log in to My WaternetYou cannot change the name on the tap water account yourself. The new customer must register himself. After that you will automatically receive a final bill.
Read moreAbout your bill
Perhaps you received your assessment via your personal message box ('Berichtenbox') at MijnOverheid. Did you sign up to receive messages from Waternet? Then you will receive your assessment via MijnOverheid.
Read more
If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit.
More about units
Perhaps your payment and the payment reminder were sent at the same time. If so, please ignore our reminder.
View your account balance on My Waternet
Tap water
Our tap water costs 1.13 euros per cubic metre. You are also charged fixed costs, taxes on tap water and VAT.
View all tap water ratesYou can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
Read moreYour water usage ('waterverbruik') is stated on your annual statement. The annual statement can be found at my tap water bills.
Read moreWater authority tax
Do you suspect that your water tax assessment is incorrect? Please read our explanation of the tax assessment. You can also file an objection online.
Find out moreAre you moving out of the service area of Regional Public Water Authority Amstel, Gooi en Vecht? Then you will automatically receive a reduced assessment for the year in which you have moved. The following year, you will be charged water authority tax by a different water authority.
Did the number of people of your household change in the course of the year? And you currently live alone? Then we will also reduce your assessment. You will be charged a lower water treatment charge for the remainder of the year.
Read moreA tenant must always pay water authority tax: the water system charge for residents and the water treatment charge for private customers.
Read moreRegistering for tap water
You can easily register for tap water online. You do not have to register for water authority tax.
Register your new home
You can already register and submit your meter reading as soon as you can. You can request to be sent a reminder email.
Directly register for tap water and request a reminder email
Are you moving to or out of Amsterdam? Then you need to take action for your tap water.
Find out moreMy Waternet
Find out how to change your password. The process is slightly different for your tap water account (My Tap Water) than for your taxes (My Taxes).
Read moreWere you unable to log in to My Tap Water? That is unfortunate. Please view our solutions.
Read moreAre you not sure if you already have an account for My Tap Water? Read how to solve the most frequent problems quickly.
Read moreWater meter
Did you forget to submit your meter reading? No problem. We will estimate your annual bill. Is the estimate wrong? Please let us know.
More about our estimate and your annual bill
Please submit the 5 digits which are shown on a black background on your water meter. The digits that you need to submit can be found in the area with the blue edge.
Some water meters only have 4 digits on a black background. In this case, please submit these 4 digits.
Are you on holiday, and thus unable to submit your yearly meter reading in time? Then we will estimate your water use.
Read more