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Manage your water affairs online
Meter reading
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Call us
Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.
0900 93 94
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normal phone rates apply
+31 889 39 4000
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international or if 0900 is not possible
We will help you within 10 minutes
Social media
Ask your question via Facebook.
We will respond within 1 business day
Chat available
Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.
Direct answer
Contact form
Ask your question using the contact form.
We will respond within 5 business day
Frequently asked questions
I paid my bill, but still received a payment reminder
Perhaps your payment and the payment reminder were sent at the same time. If so, please ignore our reminder.
View your account balance on My Waternet
I did not submit my meter reading on time. What should I do?
Are you too late to submit your meter reading? Maybe you forgot or you were on holiday.
Where can I find my customer number?
You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water instalments.
Berry, the digital assistent